How long does shipping take?
Orders are processed Monday thru Friday, excluding major holidays. Most deliveries take 3-4 weeks unless otherwise stated in the product description.
Can I cancel my order?
Once your order is confirmed, we immediately start processing your order and it cannot be canceled. We do offer super easy returns.
Can I change my order?
Once your order is confirmed, we immediately start processing your order and it cannot be changed.
Can I track my order?
Once shipped, you’ll receive an email with your tracking number.
Need to Return Something?
We’re really sorry to hear this! Don’t panic, Femiology makes the return process as seamless as possible. Use the form below to submit a refund request.
Femiology Return Policy:
- Something not right? No problem. Let us know and we will get it sorted out.
- Items must be in same condition as received; all items are thoroughly inspected before action is taken.
- You have 20 days from the date the item was delivered to make a return
- Orders placed separately cannot be returned as one. This will slow down the refund process.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 6-10 business days, depending on your card issuer’s policies.
If you have any questions on how to return your item to us, contact us
Do you offer free shipping?
At this time, shipping is a flat $5 for all orders. Please note that this is subject to change at any time, so be aware of possible shipping charges on future orders that were not charged on previous orders.
How soon will I receive my package after my order placed?
There are two key factors that will determine when you will receive your package:
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on the product category and volume. Typically, it takes around 5 to 7 business days* to process the order.
2. Shipping Method: Delivery time varies with each shipment. Time in transit varies depending on where you are located and where your package is coming from. Most of our products are shipped from China.
*Please also note that due to the current Covid-19 (Coronavirus) pandemic, there may be additional delays on orders. We will try our best to get the order to you as soon as possible.
For any additional questions, please send us an email via our Contact Page. We are happy to help!